Our main policy in any case is to make our customers happy and comfortable. For hygienic reasons we have some basic restrictions, as you may know, underwear is not exchangeable (anywhere in the world and for any reason).
However, for products such as pajamas, corsets and bras we can study each particular case and try to give you an appropriate solution, if your purchase is approved for exchange make sure that no more than 5 working days have passed to return it, remember that most of our garments are intimate apparel and we must take care of the health and welfare of all our customers, so we must be very strict following these rules. In case you have changed your mind about the product you received, you can exchange it for another of equal or lesser value if applicable.
To request warranty on any product check the WARRANTY POLICY section, or send an email to customerservice@soreil.com.co explaining your situation along with your full name, order number and photos and / or videos if applicable.
